Privacy Policy

Effective Date: 29.01.25
Last Updated: 29.01.25

Joanne Helen Health is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect. We may collect and process the following personal data:

  • Personal Identification Information: Name, email address, phone number, postal address, etc.

  • Technical Data: IP address, browser type, operating system, device information, and website usage data.

  • Transactional Data: Payment details and transaction history (if applicable).

  • Communication Data: Feedback, queries, and correspondence.

  • Information provided by you:

    You provide us with personal data in the following ways:

    • By completing a health history questionnaire

    • By signing a terms of engagement form

    • During a consultation

    • Through email, over the telephone or by post

    • By taking credit card and online payment  

    This may include the following information:

    • basic details such as name, address, contact details and next of kin

    • details of contact I have had with you such as referrals and appointment requests

    • health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans

    • GP contact information

    • Bank details

    We use this information in order to provide you with direct health services.  This means that the legal basis of my holding your personal data is for legitimate interest.  

2. How We Use Your Information We use your information to:

  • Provide and manage services.

  • Respond to enquiries and provide customer support.

  • Process transactions and fulfill orders.

  • Send marketing communications, where consent has been provided.

  • Improve my website and services through analytics.

  • Comply with legal and regulatory obligations.

3. Legal Bases for Processing Under GDPR, we rely on the following lawful bases for processing your personal data:

  • Consent: Where you have provided clear and explicit consent.

  • Contractual Obligation: To perform a contract or take steps at your request before entering into a contract.

  • Legal Obligation: To comply with legal requirements.

  • Legitimate Interests: For purposes that are necessary and have minimal privacy impact.

4. Sharing Your Data We may share your personal data with:

  • Service providers, such as payment processors and hosting providers, under strict confidentiality agreements.

  • Law enforcement or government authorities, where required by law.

  • Other third parties, with your explicit consent.

We never sell your personal data.

5. Data Retention We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data.

  • Restriction: Limit how your data is processed.

  • Portability: Obtain your data in a structured format.

  • Objection: Object to the processing of your data for specific purposes.

  • Withdraw Consent: Revoke your consent at any time.

To exercise these rights, please contact me at JoanneHelenHealth@gmail.com

7. Data Security We implement appropriate technical and organisational measures to safeguard your personal data, including encryption and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Cookies Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

9. Third-Party Links My website may contain links to third-party websites. I am not responsible for their privacy practices, and I encourage you to review their policies.

10. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us If you have any questions about this Privacy Policy or how I handle your data, please contact me: JoanneHelenHealth@gmail.com